HUNU RETURNS POLICY

HUNU RETURNS COULD BE THIS SIMPLE?

 

RETURN POLICY FOR SHOPPERS

 

Return your item for any reason and receive a HUNU Site Credit *

Returns must be requested within 4 days of delivery.

  1. Submit a return
  2. Ship your item back to HUNU HQ
  3. Get HUNU Site Credit
  4. Shop for something that makes you happy

If you receive an item that you believe is inauthentic or was inaccurately described in its listing, you may qualify for a full refund. For more information, please review our Terms and Conditions.

* excludes items marked for sale

STEP 1: Request Return

Submit a return request

Return any item you have purchased with HUNU, provided they have not been used or worn and that the security tag is still intact and untampered with, for a HUNU Site Credit *. You must submit a Return Request within 4 days of delivery.

If the item you purchased was not as described on the HUNU website, or turns out to be inauthentic, you may send us an email filing a Misrepresentation Claim to hello@hunu.co.za to request a full refund.

Will I get site credit or a refund?

Receive a full refund to your original payment source if:

We conclude after reviewing your Misrepresentation Claim email that the listing differs substantially from the item you received.  This includes, but is not limited to, inauthentic items, items with unreported damage and wear, and inaccuracies in the listing.

Receive HUNU Site Credit if:

You are dissatisfied with the item for any reason; such as the style, fit or just changing your mind, unless the item is marked for sale.

-or-

HUNU finds during review of your Misrepresentation Claim that the item is authentic and was accurately described at the time of sale.

*Site credit can be used on any item for sale on HUNU, is non-transferable and does not expire.

STEP 2: Ship to HUNU

Please arrange for a courier to collect your goods promptly. Returns must be received at HUNU headquarters within 7 working days of your return request. Ineligible returns will be sent back to you.  Make sure to secure the item in its packaging, as you will be responsible for delivering it to us in the same condition you received it in.

STEP 3: Get HUNU Site Credit

Your return will be processed and inspected within 7 days of delivery to HUNU (usually much sooner) and you’ll be notified via email when your HUNU Site Credit is available. Use it to buy something new to love!

 

MISREPRESENTATION CLAIMS

Get what you ordered, or your money back! HUNU only allows the sale of authentic designer goods.

If you’ve made a purchase and don’t feel confident about the item’s authenticity, send it to HUNU Headquarters where our team of experts will inspect it again. If we determine that it is, in fact, a replica, you’ll get a full refund.

If the item is deemed authentic and accurately described in the listing, you’ll be issued a HUNU Site Credit to find something new to love.

Return eligibility:

HUNU cannot process returns that do not follow our guidelines, including:

Returns delivered without a return request
Returns delivered later than 7 working days from request
Shipped returns that are damaged or lost

Cancellations:

HUNU does not allow order cancellations and all sales are binding. If your order does not ship within 10 days of purchase, you may request a cancellation by contacting us.

 

RETURN POLICY FOR SELLERS

 

Our Seller Promise:

HUNU will happily accept and process returns on behalf of all sellers to make it easier for them to sell online.

Listing Accuracy:

When a customer isn’t happy with their order, we credit them so they can buy something they love. Because HUNU takes responsibility for the item once it’s returned, we need to make sure the item was listed accurately at the time of sale and that the seller hasn’t violated our policies. HUNU reserves the right to send an item back to the seller in the event of misconduct and to withhold or charge back seller earnings.

As a marketplace dedicated to protecting both buyers and sellers, we’re committed to reviewing every claim carefully and working with each party to come to a fair resolution.

Selling Guidelines:

Your item may be returned to you for a violation of HUNU policies if:

  • Fraudulent activity is suspected
  • The item contains materials that are restricted or illegal to sell under applicable law, statute, ordinance, or regulation (e.g. python leather or any other endangered or protected species)
  • The item is in an unapproved product category such as:
    • Electronics (e.g. Fitbit, Apple Watch)
    • Cosmetics
    • Intimates & swimwear
    • Gift-with-purchase, VIP and sample items
    • Packaging such as dust bags, boxes, and shopping bags

Zero-Tolerance Fraud Policy:

Any seller who has misrepresented an item to HUNU, or is in violation of any of our terms of use, determined at our discretion, may have their HUNU access revoked and related earnings withheld. We reserve the right to charge any payment source on file in order to recover any balance due to HUNU. In extreme cases of fraud, there may be additional fines, fees, and/or legal action taken.

How do I request a return?

You can request a return within 4 days of delivery for HUNU Site Credit. Head to your PURCHASES page to get started and follow the instructions below:

  • Log into your HUNU account
  • Head to your account page
  • If your item is eligible for return, the REQUEST RETURN button will be available under the order details. (Note: Some items are marked final sale and cannot be returned for HUNU Site Credit)
  • You’ll be prompted to select a reason for your return request
  • Leave a note for our returns team with any further details
  • Submit

Be sure to package your item carefully (so it arrives at HUNU HQ in the same condition you received it in) and ship your item within 7 working days from requesting the return. The item must be marked as delivered at HUNU HQ within 10 days of the return request.